TimeSight Support and Maintenance Overview
TimeSight™ Customer Service helps you utilize our VLM solutions to their full potential, with project management services, training, professional services, and technical support, plus a team of experienced and dedicated professionals highly trained in new surveillance technologies and the most advanced capabilities.


Live Technical Support / Help Desk
• Phone number: 1-866-675-3774
• Report service issues via email (support@timesightsystems.com).

Warranty and Support Overview
All TimeSight™ Systems appliances, unless expressly noted ship with a 1 year basic hardware warranty and 30 days of basic software support. Basic warranty and support includes:
• 5 days a week – 13 hours per days coverage

Support Overview
All TimeSight™ Systems appliances, unless expressly noted, can upgrade for a fee at time of purchase to a basic support contract covering HW and SW that includes:
• 5 days a week – 13 hours per days coverage

Support PDFs
- TimeSight™ Viewer Installation and Operation Guide (PDF)
- TimeSight™ Server Administration Guide (PDF)

Click Here to Contact TimeSight™ Support